Shipping policy

DELIVERY POLICY

At Santa Casa Shop (www.santacashop.com), we are honored to deliver handcrafted pieces from the Holy Land to your doorstep with care and transparency. Our delivery services are available locally and internationally, and we strive to provide you with a smooth experience.

For inquiries regarding shipping, order status, or delivery arrangements, you may reach our customer service team at info@santacashop.com.

SHIPPING PARTNERS

We primarily ship through the official Israeli postal service with tracking, including EMS (Express Mail Service) for faster international shipments. Depending on availability, efficiency, or destination requirements, we may also use reliable third-party logistics partners to ensure timely and safe delivery.

IMPORTANT NOTE ON DELIVERY TIMES

Due to the geo-political instability in the region, especially in and around Jerusalem and the West Bank, delivery schedules may be subject to unexpected delays. We appreciate your patience and understanding as we work diligently to fulfill all orders as quickly and securely as possible.

LOCAL DELIVERY (WITHIN PALESTINE)

• Estimated delivery time: 3–10 business days

INTERNATIONAL DELIVERY

• Estimated delivery time (varies by region):

  • USA, Canada, Europe: 5–20 business days

  • China, Hong Kong: 10–20 business days

  • Far East & South America: 10–20 business days

  • Rest of the world: 10–20 business days

• International delivery fees: Calculated at checkout based on the destination country and package weight.

Please note that delivery times are estimates and may be affected by customs processing, postal delays, or regional security events.

CUSTOMS & DUTIES

Santa Casa Shop is not responsible for customs fees, import taxes, or delays caused by customs inspections in the destination country. These charges are the responsibility of the recipient and may vary by country.